Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Centru de Asistență IT
  1. Centru de Asistență IT
  2. Service Request

Service Request

Welcome! You can raise a request for Service Request using the options provided.

Get IT help

Get assistance for general IT problems and questions.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"50404ad44fedf7d9b673f043adc2e569bbe29b95_lout","branding":{"id":"136","key":"sr","name":"Service Request","portalBaseUrl":"/servicedesk/customer/portal/136","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/136/67","theme":{"headerBGColor":"#205ca9","headerLinkColor":"#ffffff","headerLinkHoverColor":"#3175cc","headerLinkHoverBGColor":"#3175cc","headerBadgeColor":"#3175cc"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/43b55c15-9467-4432-bd95-dc2fe38d75fe/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjI3MWI1OS01OGQ2LTRmMTYtODI2Ny1iYjYwNTM3ZmQ4NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQzYjU1YzE1LTk0NjctNDQzMi1iZDk1LWRjMmZlMzhkNzVmZSI6WyJyZWFkIl19LCJleHAiOjE3ODE3MjcyNzYsIm5iZiI6MTc4MTcyNjY3Nn0.kS4E8H4SQJTS-TMbUoZy8Zub0xXrR_ynrD2xCdqiNJM&client=ef271b59-58d6-4f16-8267-bb60537fd866&mode=fit","logoId":"43b55c15-9467-4432-bd95-dc2fe38d75fe","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Centru de Asistență IT","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Centru de Asistență IT","localeDisplayName":"English (United States)"},"ro-RO":{"helpCenterTitle":"Bine ați venit în Centru Asistență","sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjI3MWI1OS01OGQ2LTRmMTYtODI2Ny1iYjYwNTM3ZmQ4NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODE3MjcyNzYsIm5iZiI6MTc4MTcyNjY3Nn0.uDYwie2D9pqxxmyUcG9rqaqZ2AEJLE6I1vCyHi03KCI&client=ef271b59-58d6-4f16-8267-bb60537fd866&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"136","key":"sr","projectId":10135,"serviceDeskId":136,"name":"Service Request","description":"<p>Welcome! You can raise a request for Service Request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/136","onlyPortal":false,"reqTypes":[{"id":"379","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://unmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[311],"key":""},{"id":"384","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://unmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[311],"key":""},{"id":"385","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://unmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[311],"key":""},{"id":"383","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://unmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":311,"name":"Common Requests"}],"orderMapping":{"311":[379,384,385],"312":[379,385],"315":[384,385],"314":[384]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":136,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Romanian (Romania)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjI3MWI1OS01OGQ2LTRmMTYtODI2Ny1iYjYwNTM3ZmQ4NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIwMjY3MDA1MzgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTcyNzg3NiwibmJmIjoxNzgxNzI2Njc2LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.MBA8yM-LjYZC2kYZTMb860r-0NlZlOmo9vN8329LSkQ","targetCollection":"upload-user-collection--2026700538","endpointUrl":"https://api.media.atlassian.com","clientId":"ef271b59-58d6-4f16-8267-bb60537fd866","tokenDurationInMins":20}},"reqCreate":{"id":379,"projectId":10135,"issueType":{"id":"10002","name":"Support request"},"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10541,"iconUrl":"https://unmb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/136/create/379","requestValidateBaseUrl":"/servicedesk/customer/portal/136/validate/379","calendarParams":{"firstDay":0,"date":"2026-06-17T23:04:36+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZjI3MWI1OS01OGQ2LTRmMTYtODI2Ny1iYjYwNTM3ZmQ4NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTIwMjY3MDA1MzgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTcyNzg3NiwibmJmIjoxNzgxNzI2Njc2LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.MBA8yM-LjYZC2kYZTMb860r-0NlZlOmo9vN8329LSkQ","targetCollection":"upload-user-collection--2026700538","endpointUrl":"https://api.media.atlassian.com","clientId":"ef271b59-58d6-4f16-8267-bb60537fd866","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=unmb","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"50404ad44fedf7d9b673f043adc2e569bbe29b95_lout","baseUrl":"https://unmb.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://unmb.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ef271b59-58d6-4f16-8267-bb60537fd866","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ff0cfbb31b734b63bda490863be3b635","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://unmb.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}